Multi-Billion Dollar Retailer Selects inContact Cloud Solution to Enhance Contact Center Operations

Company’s Move to the Cloud Ensures Consistent and Branded Experience for Business and Commercial Customers

SALT LAKE CITY -- inContact (NASDAQ:SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a multi-billion dollar retailer has selected the inContact cloud call routing solution to power its 100-agent inbound call center functions, including customer service, sales, and employee relations.The company selected inContact based on its powerful interaction scripting, intelligent reporting and the ability to cost-effectively route the right calls to the appropriately skilled agents via the cloud.1Frost & Sullivan, Premise Vs. Hosted Contact Center: Total Cost of Ownership Analysis, April 2011

About inContactAs a leading provider and “household name,” this company has always strived to deliver a high quality experience that reflects its brand values in its product offerings, both online and at retail locations. The company identified limitations in their legacy contact center systems that restrained that customer experience. The issues included lack of support for additional contact channels, the inability to make fast, on-demand changes to support new products, campaigns and markets and very limited reporting that couldn’t provide insight into the effectiveness of contact center operations. The company faced a significant capital investment to upgrade their existing premise system, and instead made the strategic decision to move its call center functions to the cloud on the inContact platform.Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)“Some of the world’s most respected brands are moving to the cloud to provide a compelling competitive advantage and ensure a high level of branded service,” said Paul Jarman, inContact CEO. “By making a strategic move to the cloud, this company can create a differentiated and profitable customer experience while dramatically reducing operational costs and improving efficiency. In fact, a recent study by Frost & Sullivan1 found that contact centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43% over a five-year period by utilizing cloud-based offerings rather than installing equipment in their own facilities.”inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.Jarman concluded, “More than ever, the world’s leading brands are turning to the cloud and to inContact to ensure that their customer service solutions are flexible, relevant and customer-centric, ensuring a consistent level of service excellence into the future.”Additional Information

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

WebRadar Version 3 Automates Content Reporting and Analytics for IT, Marketing Teams, Content Administrators and Authors

Ephox Corporation today announced the release of WebRadar Version 3, the leading content analytics and reporting tool for IBM Web Content Manager (IBM WCM). WebRadar 3 delivers new user-focused features, which include advanced reporting capabilities, charting, personalized dashboards, report sharing, and email notifications. WebRadar 3 also leverages new workflow and project features introduced in version 7.0 of IBM Web Content Manager.

With WebRadar 3, teams are able to improve the overall quality of their published web content by improving the web production process of their entire organization.Adding WebRadar 3 to IBM Web Content Manager provides a wide array of enhancements that make the web production process more accessible to a broader user base. WebRadar 3 is used by IT, Marketing, HR, Content Managers, Content Authors and other departments to improve the effectiveness of their web content production process.Contact: Emily McAuliffe Ephox Corporation 650-292-9659 ext. 721 Email Contact"WebRadar 3 delivers a powerful reporting engine which enables users to create and run reports on the information that matters to them," said Tim Thatcher, Ephox Senior Vice President of Products and Strategy. "From content administrators to marketing teams, now everyone in the organization can report, analyze and modify everything from a global web campaign to the latest draft."Watch a video demonstration of WebRadar 3 or download a free trial at http://webradarwcm.comExpanded Reporting Features Now you can now run thousands of different reports related to content in IBM Web Content Manager. Users have access to a report building engine that provides the power they need to run reports that matter to them. WebRadar 3 also comes with custom pie and bar charts for each report created. Project Reporting New reporting criteria is available to work with IBM Web Content Manager 7.0's new project capabilities. Project reporting makes it easy to identify which content items might delay the publication of your project. If you want to know how many times your home page has been updated, by which projects, and when, then WebRadar 3 delivers. Advanced Multi-Edit Features With WebRadar 3, the number of fields available for editing has expanded. Now making changes to multiple pieces of content is simpler and more effective. You can easily move content between site areas and assign existing content to new workflows, reassign content authoring tasks, update content expiration dates, adjust permissions, or extend web campaigns. Charting Analyze large, detailed result sets quickly with new charting capabilities. View data according to any of the IBM Web Content Manager metadata fields. You no longer need to wade through reams of data to get meaningful insights from your web content management system. Designed for Multiple Departments WebRadar 3 introduces a wide array of enhancements that make content reporting and content analytics available to a broader user base. WebRadar 3 can now be used by IT, Marketing, HR, Content Managers, Content Authors, and other departments who publish web content. Personalized Dashboards WebRadar 3 comes fully loaded with customizable dashboards. Now WebRadar users have easy access to the reports that help them manage, analyze, and modify content that they're responsible for. Create, Share, and Email Reports Users can create daily or weekly report subscriptions delivered directly to their inbox. Reports can be saved as spreadsheets or PDFs and can be shared with anyone within the organization. New Permission Settings Gain a higher level of security with WebRadar 3's new permission parameters. WebRadar's varying levels of permissions allow you to grant or prevent access from creating and viewing reports to multi-edit functions.Now you and your team have the control you need to report, analyze and modify content in IBM WCM. WebRadar 3 provides more reports, more flexibility, and more visualization tools along with enhanced business process capabilities, which significantly improve the web production process for your entire organization.About Ephox Ephox is a fast-growing software company focused on transforming the web production experience by enhancing the productivity and quality of website authoring and management. The company's technology is licensed by leading web content management vendors including EMC|Documentum, IBM, Oracle, Open Text and Percussion. Ephox products are used by millions of web content authors worldwide. For more information, please visit http://ephox.com .

Contact: Emily McAuliffe Ephox Corporation 650-292-9659 ext. 721 Email Contact

Unity Technologies and GREE, Japan's Leading Mobile Social Gaming Platform, Enter Business Partnership

Unity Technologies, makers of the award-winning engine that gives massive flexibility and power for 2D and 3D game creation, announced today that they have reached an agreement with GREE, the leading mobile social gaming platform in Japan. The agreement makes GREE a master-license holder and allows the company to distribute a limited number of licenses at no cost to most of their development partners in Japan. The partnership helps to solidify Unity's place in the Japanese gaming market and further expands their reach into Asian markets.

In order to maintain excellent developer relations that both Unity and GREE are known for around the world, GREE and Unity will also continue to offer the same development support along with an impressive slate of seminars, classes, and consulting sessions for free.About Unity Technologies Unity Technologies is revolutionizing the game industry with Unity, its award-winning breakthrough development platform. Unity Technologies has more than 500,000 registered users worldwide -- including Bigpoint, Cartoon Network, Coca-Cola, Disney, Electronic Arts, LEGO, Microsoft, NASA, Nickelodeon, Ubisoft, Warner Bros., large and small studios, indies, students and hobbyists -- all using Unity to create games and interactive 3D, like training simulations and medical and architectural visualizations, on the web, mobile, consoles and beyond. Unity Technologies is aggressively innovating to expand usability, power and platform reach along with its Asset Store digital content marketplace and Union game distribution service so that it can deliver on its vision of democratizing interactive 3D technology. Unity Technologies is headquartered in San Francisco and has development offices worldwide. For more information, visit: http://unity3d.com .Facebook: http://www.facebook.com/unity3d Twitter: http://twitter.com/unity3dThis agreement will give Unity the opportunity to introduce a large number of developers to their awesome game authoring tools by adding GREE to their expansive network of partners. As a master-license holder, GREE has the right to deliver "Unity for GREE" licenses for Android and iOS to the bulk of their Japanese development network for free. GREE will be able to increase the library of mobile games on the GREE platform while providing their developers with an imminently affordable way to begin development.Media Contacts Dan Adams Email Contact 1 (415) 699-5882 Amber Rowland Email Contact 1 (650) 814-4560 Chris Clarke Email Contact 44 7590 509278 For GREE, Contact Matt Marquess Sparkpr for GREE International Email ContactAbout GREE, Inc. GREE provides Japan's leading mobile social networking service, and is at the forefront of mobile technology. With over 26 million users, GREE was ranked as Japan's fastest-growing tech company by Deloitte Touche Tohmatsu in 2010. GREE is expanding globally, and acquired OpenFeint to enter the global market. Combined, the two networks reach over 140 million players and offer over 7,100 games. GREE aims to build the best mobile social gaming ecosystem for users and developers worldwide.Add to Digg Bookmark with del.icio.us Add to Newsvine

Media Contacts Dan Adams Email Contact 1 (415) 699-5882 Amber Rowland Email Contact 1 (650) 814-4560 Chris Clarke Email Contact 44 7590 509278 For GREE, Contact Matt Marquess Sparkpr for GREE International Email Contact

Ventana New Media Launches Integrated Content Marketing Solution to Increase Brand Authority, Search Rankings, Web-Based Lead Generation and Community Building

Ventana New Media™, the leader in integrated content marketing for accelerated brand authority, lead generation and viral community building, was launched today with the release of the Ventana New Media Engine™, a patent-pending platform for SEO-powered content distribution across influential new media sites. The Ventana New Media Engine (NME) delivers content-driven search engine optimized (SEO) communications using powerful tools for rapidly building corporate and product brand identity and increasing lead generation for long-term business success.

Tweet This: @VentanaNewMedia Launched to Accelerate Increased #BrandAuthority and #LeadGenerationThe Ventana New Media Engine is available now. See how it works by visiting: http://ventananewmedia.com/how-it-works .Ventana New Media was established to give companies vastly greater control over their corporate message and audience targeting when engaging in online marketing campaigns. It significantly improves corporate branding, product/service awareness, website traffic and community building. The communities accessed and built through the Ventana New Media platform can also be harnessed as valuable lead generation tools. As marketing content is published through the system to the Internet, it gains viral exposure that expands corporate presence and increased awareness among prospects, customers, partners and other key audiences.The Ventana NME platform facilitates the strategic delivery of corporate communications through multiple new media channels that include microsites, social news communities, social bookmarking and viral communications sites, social journalism sites, online audio/video and image sharing communities, and targeted blogs. Corporate content is virally distributed for exponentially greater visibility on the Web and higher Search Engine Result Positions (SERPs).Media Contact Ventana New Media Kayleigh Rosenthal (540) 422-3115 Email ContactAs the Internet explodes with new opportunities for social interaction and brand engagement, businesses are clamoring for visibility on the Web. Forecasts by leading analysts show interactive marketing in the U.S. will near $55 billion and represent 21 percent of all marketing spend by 2014. Social media spending alone will increase to more than $3 billion by 2014 with a compound annual growth rate of 34 percent. As a result, standing out in the new media crowd has never been more important or fiercely competitive.For Queplix™, a leader in data integration and data management, Ventana New Media rapidly escalated Internet visibility through content-driven SEO. In the span of three months, the company ranked above its competitors in targeted keyword search and Web presence. "The Ventana New Media Engine played an important role in unseating our competitors in strategic areas of Web marketing," said Michael Zuckerman, chief marketing officer, Queplix, Inc. "This provided a substantial return on our marketing investment in a short period of time."About Ventana New Media Ventana New Media is the leader in integrated content marketing distribution for accelerated brand authority, lead generation and viral community building. The company's patent-pending New Media Engine (NME) is a powerful platform for SEO-powered content distribution across influential new media sites that simultaneously increases online brand presence and radically improves search engine rankings, lead generation and social community building. Ventana New Media gives enterprises a strategic message delivery solution that distributes content across a multitude of new media sites and harnesses the myriad of social networks, news communities, blogs, microsites and audio/video distributors. This allows organizations to rapidly expand corporate presence and increase awareness among prospects, customers and partners for long-term success and business value. For more information visit Ventana New Media at www.ventananewmedia.com .Customers Realize Rapid Results with Ventana New Media Engine Metalogix is the leading provider of content lifecycle management solutions for Microsoft SharePoint 2010, Microsoft Exchange, and legacy enterprise content environments to enable organizations to scale and cost-effectively manage, migrate, store, archive and protect enterprise content whether on-premises or in the cloud. "The Ventana New Media Engine has become a strategic component of our Global SEO marketing and social media strategy," said Steven Murphy, CEO, Metalogix. "We have achieved solid results with this program across five continents accessing significantly more issue-focused media outlets than traditional SEO engines. This has allowed Metalogix to reduce our Google Adword spend by 80 percent and move our rankings to the top spot on search engine pages in our key market segments."

Media Contact Ventana New Media Kayleigh Rosenthal (540) 422-3115 Email Contact